Concerns & Complaints

Our aim is to ensure that you receive responsive and respectful customer service from us. If you are dissatisfied with any of our services, please let us know so we can efficiently resolve any issues for you. Your complaints and feedback allow us to continually improve and monitor our customer service with tenants and relationships with service providers.

If you are dissatisfied with a decision or unhappy with our service, you have the right to lodge a complaint or appeal that decision. You will not be disadvantaged or penalised if you choose to appeal or complain. We will respond to your appeal or complaint according to our policy.

For more information please download our ‘Concerns & Complaints‘ brochure or contact us at feedback@bhcl.com.au.