Coronavirus Updates

BHC Update – 10 January 2022

The rise of COVID cases in Queensland continues to exceed expectations and have wide-ranging impacts on individuals and businesses. We wish to provide some further guidance to residents about COVID-19 and its current impacts.

If you are unwell

If you feel unwell, with COVID-19 symptoms, please follow the current government health advice on testing, close contact notification and isolation. You may not be able to obtain a COVID-19 test, but if you do receive a positive COVID-19 test, we ask that you please inform us by emailing connect@bhcl.com.au or contacting 3307 3000.

If you are feeling unwell but do not have a positive test, please only inform us if we are scheduled to attend your property for inspection or maintenance in the next 7 days, unless you are in a Boarding Room. Given the shared living environment, we ask all Boarding Room residents to please get in touch if you feel unwell and we can work with you to support you around your specific circumstances.

We are here to assist all residents during this challenging time and where a resident receives a positive test, we will be in contact to provide some information and resources that may assist in your isolation period. If you need any specific assistance from BHC or are having trouble accessing other assistance that you need, please contact your housing manager or connect@bhcl.com.au.

Please note: your privacy will be observed regarding any personal or medial information we obtain.

Additional cases within the portfolio

 In line with the growing COVID situation within Queensland, we expect to see more COVID-19 positive cases within our portfolio. For your ongoing safety you should assume there are active cases within your building and take appropriate precautions such as wearing masks in common areas and sanitising your hands after being outside your home. Please note: we will not generally be notifying residents of positive cases within the building due to testing delays and the number of cases, and because we may not be made aware of cases.

Service Impacts during this time

Over the next little while, BHC and the businesses that supply us may be impacted by increased staff absences and limited availability of trades and materials. We are doing everything we can, including ensuring all our staff and contractors are vaccinated, to minimise disruptions to our business. However, you may encounter slightly longer response times, or delays on maintenance, because of reduced staffing. We will prioritise all urgent and important maintenance and tenancy activities to ensure you still receive the service you expect, but please be patient if we are unable to respond as quickly as we might have previously.

Unless otherwise advised, our office will continue to be open for appointments.

Wearing masks for ongoing safety

As part of our commitment to resident, staff and contractor safety, our staff and contractors will be using masks and other personal protective equipment when on site. We would appreciate if you also wear a mask when visited by either a BHC employee or contractor.

Once again we are here to assist all residents wherever possible during these challenging times so, please let us know if we can help- email us at connect@bhcl.com.au or contacting 3307 3000.

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BHC Update – 22 December 2021

As we near the end of the year, we are once again seeing the Covid-19 situation in Queensland changing. With this in mind, we are providing residents with some additional information regarding the office Christmas Closure and BHC’s operational plans in light of the increasing levels of Covid-19 in the community.

Christmas / New Year Closure

BHC will close for a short time over the Christmas / New Year period- from 12pm 24th December 2021 and we plan to reopen Tuesday 4th January 2022.

Emergency Maintenance – If you have an emergency maintenance issue during the office closure period, contact BHC on 3307 3000 to get the number for our after-hours emergency service line.

Tuesday, 4th January 2022 – Office Reopening and Covid-19 – BHC is committed to ensuring we can continue to operate when there are high levels of Covid-19 in the community, with staff and resident health and safety being our top priority. To do this, BHC plans to reopen from Tuesday 4th January 2022 with a reduced team. This means that whilst many of our team will be working remotely, we will be ensuring a minimum number of staff are in the office each day. Working in this way will ensure we continue to operate safely whilst still providing our usual services to residents. At this stage, scheduled routine inspections will continue, and our staff will wear masks and have additional protective equipment with them.

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We have put together some Q&As to assist you with any enquiries you may have:

Will the BHC office close due to Covid-19? – It is unlikely, but if the BHC office does need to close for any reason, we will advise residents by sending an SMS.

How do I contact BHC? – Once BHC reopens Tuesday 4th January 2022, we encourage residents to contact us in the first instance via phone and email and to avoid coming into the office. This is to reduce the risk to our residents and staff by minimising face-to-face contact during high periods of Covid-19 transmission. If you do come into the BHC office, we ask that you please wear a mask; if you do not have a mask, we can provide you with one.

Are there changes to onsite office hours / drop-ins – As we do our best to protect residents and staff, we may change the scheduled onsite office hours or drop-ins at your building. Where possible we will notify residents of these changes in advance via SMS or notices at your building. If you need to speak with your Housing Manager, please email or call them.

Where can I access support or additional information? Resident Connect continues to operate and is available to all residents*. This service can assist residents with:

  • finding updated Covid-19 information
  • connecting to supports and resources in the community

*Please note this service will not be available during the Christmas closure period outlined above. Email connect@bhcl.com.au for assistance.

Where can I find updated information?

For COVID-19 information including hotspots, border passes, restrictions, contact tracing or testing and general inquiries please visit www.covid19.qld.gov.au

Do I need to notify BHC if I have a positive Covid result? – We request that you please advise BHC if you receive a positive Covid-19 result. This will allow us to support you and put additional measures in place for the safety of residents, contractors and staff. Please email reception@bhcl.com.au or phone 3307 3000. You do not need to advise us if you are a close contact.

Resident and staff safety remains our highest priority during these times and it is important we can stay in touch with residents. If your contact details (email or phone) have changed, please let us know.

To update your details, please:

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Update regarding BHC Service delivery from 30th September 2021

Given the increase of community transmission and the current increase in restrictions, in the interest of BHC staff and residents the BHC office will be closed from 5:00pm, 30th September 2021 and will reopen 8:30am Wednesday 6th October. All services will continue to operate remotely, unless otherwise advised.

To get in touch with the team, please contact us on the usual channels:
-Telephone- (07) 3307 3000
-Email- reception@bhcl.com.au

The health, safety and wellbeing of residents is our top priority and we remind all residents to continue to follow the Queensland Government directions in relation to mask wearing, social distancing and other requirements.

We particularly ask that residents are mindful of the need to wear masks outside their homes, including in lifts, common areas, mailbox areas and around your complex generally, in line with the Queensland Government requirements.

If you are feeling unwell please get tested without delay and stay home. You can find your nearest testing clinic here.

The Queensland Government is encouraging all Queenslanders to get vaccinated as soon as possible to assist in controlling the spread and impact of COVID-19 on both your personal health, and the health of those around you. You can find out more about vaccinations here.

Please remember to advise us if you are feeling unwell and have a scheduled visit from our team, or a maintenance matter where a tradesperson will be entering your home.

If you are personally given a quarantine order from Queensland Health we also ask that you let us know so that we may ensure we can continue to support you and your community safely.

We recognise that this is a stressful and uncertain time for many residents, and as always, should you need any additional support or assistance, please do reach out to your Housing Manager directly, or our Resident Connect team, using the following details:

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Easing of South-East Queensland restrictions from 4pm, Friday 20th August 2021

Restrictions will ease in South-East and Far North Queensland from 4pm Friday 20 August across the local government areas of Brisbane, Moreton Bay, Ipswich, Lockyer, Somerset, Logan, Redland, Sunshine Coast, Gold Coast, Noosa and Scenic Rim. People in these local government areas no longer have to wear a mask at all times. You must still carry a mask at all times and wear it when you are indoors, or when you are outside and unable to physically distance.
For full update, visit the Queensland Government Restrictions website

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Update regarding BHC Service delivery from 9th August 2021

With the South-East Queensland lockdown lifting from 4pm on Sunday 8th August 2021, BHC services will resume as normal from 8.30am Monday 9th August 2021, with some amendments for the coming weeks as follows:

  • The BHC Head Office will remain closed until  8:30am Monday 23rd August, however all services will be operating remotely. To get in touch with the team, please contact us on the usual channels:
    -Telephone- (07) 3307 3000
    -Email- reception@bhcl.com.au
  • All normal tenancy and property activities will resume.
  • On-site offices will be open as normal
  • Maintenance activities will recommence
  • Common areas will reopen (mask wearing will continue to be mandatory)
  • All other services will continue as normal.

The health, safety and wellbeing of residents is our top priority and we remind all residents to continue to follow the Queensland Government directions in relation to mask wearing, social distancing and other requirements.

We particularly ask that residents are mindful of the need to wear masks outside their homes, including in lifts, common areas, mailbox areas and around your complex generally, in line with the Queensland Government requirements.

If you are feeling unwell please get tested without delay and stay home. You can find your nearest testing clinic here.

The Queensland Government is encouraging all Queenslanders to get vaccinated as soon as possible to assist in controlling the spread and impact of COVID-19 on both your personal health, and the health of those around you. You can find out more about vaccinations here.

Please remember to advise us if you are feeling unwell and have a scheduled visit from our team, or a maintenance matter where a tradesperson will be entering your home.

If you are personally given a quarantine order from Queensland Health we also ask that you let us know so that we may ensure we can continue to support you and your community safely.

We recognise that this is a stressful and uncertain time for many residents, and as always, should you need any additional support or assistance, please do reach out to your Housing Manager directly, or our Resident Connect team, using the following details:

 

2/08/2021 – Lockdown extended

The South East Queensland lockdown has been extended to 4:00pm, Sunday 8th August. Please note the BHC office will continue to be closed until 8:30am, Monday 9th August (subject to any further Government directions).

If you think you may require any additional assistance or support, we encourage you to contact your Housing Manager about the type of assistance you might need, or contact our ResidentConnect team directly on connect@bhcl.com.au or through the general enquiries telephone number above.

31/07/2021 – Three Day Lockdown – Announced from 4pm, Saturday 31 July 2021

From 4pm, Saturday 31 July, until 4pm Tuesday 3 August, people in South East Queensland will go into lockdown for three days.

BHC office is closed until at least 8:30am Wednesday 4 August 2021

BHC’s Head Office is currently closed and will reopen (subject to any further Government directions) at 8:30am, Wednesday 4 August 2021 following the three-day lockdown.

Your housing manager is still available to assist you and the BHC team can continue to be contacted via the normal channels during business hours. Should you need to telephone or email the office, please do so using the following methods:

Please be assured that continuity of service to our residents is our highest priority during this time.

Where can I access or connect with additional services, supports or information?

If you think you may require any additional assistance or support, we encourage you to contact BHC’s ResidentConnect serviceThis service has been specifically created to help our residents access the latest information about the different types of government and community assistance available, including personal support and wellbeing services.

You can speak to your Housing Manager about the type of assistance you might need, or contact our ResidentConnect team directly on connect@bhcl.com.au or through the general enquiries telephone number above.

Other important information about BHC’s services during lockdown

Will inspections, open homes and new property sign-ups still go ahead?

As a result of the recent announcement, all inspections, open homes and sign-ups will be cancelled and rescheduled following the conclusion of the lockdown. We apologise for any inconvenience this may cause.

Are there any changes to how we use our building for the duration of the lockdown?

During this lockdown period, please note all common room facilities in BHC properties will be temporarily closed. Other than that, we ask that you follow the government and health directives for the duration of the lockdown for your own safety and that of your local community.

Where can I access further details?

We will continue to closely monitor and follow the advice from the Queensland Government and will keep you updated on any advice that impacts you. We will also be providing updates on Facebook, so please follow our page @brisbanehousingcompany or search BHC Creating Liveable Communities.

To access the Queensland Government updates directly, please visit the official Queensland Health website here, including the full list of restrictions during the lockdown.

Where can I update my contact details?

Please ensure that we have your up to date contact details, including email address, phone number and emergency contact so that we can keep in contact with you. These can be emailed through to feedback@bhcl.com.au.

When will I receive another update from BHC?

We will provide another update as further announcements are made by Government.

What do I do if I feel unwell?

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result. Visit here to find your closest testing and fever clinic.

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15/04/2021 –  Easing of Brisbane Restrictions from 6am, 15 April 2021

BHC’s offices are open as normal

  • Sanitise hands upon arrival and at other appropriate times during the visit to the office 
  • Observe social distancing at all times 
  • Masks should be worn where social distancing is not possible. 

A reminder to all visitors please do not visit if you are unwell. If you have any symptoms at all, you should get tested immediately and quarantine at home until you receive a negative result. Visit here to find your closest testing and fever clinic.  

Services to resume from Tuesday 6 April 2021 

Will inspections, open homes and new property sign-ups now recommence? 

Inspections, open homes and sign-ups will recommence following the conclusion of the lockdown period. Please be assured that when we undertake any of these activities, we will be observing all recommended health and safety requirements- including mask wearing, hand sanitisation and physical distancing.  

Can we use the common rooms and facilities again? 

All common rooms and facilities in BHC properties will reopen, however when accessing these facilities, we request that you observe the Government’s regulations such as physical distancing and mask wearing (as appropriate). 

We thank you for your understanding and cooperation and will continue to update you with any further Government advice as it is released.

 

29/03/2021 – Three Day Lockdown – Announced from 5pm, Monday 29 February 2021

From 5pm tonight, Monday 29 March, until 6pm Thursday 1 April people in Greater Brisbane will go into lockdown for three days.

BHC office closed until at least Tuesday 6 April 2021

In the interest of ensuring the health and wellbeing of all, BHC’s Head Office will be closed from 12:00pm Monday 29 March 2021 until 8:30am, Tuesday 6 April 2021 (after the three-day lockdown and Easter Public Holidays) and all team members will be working remotely, subject to public Government health advice.

Your housing manager is still available to assist you and the BHC team can continue to be contacted via the normal channels during business hours. Should you need to telephone or email the office, please do so using the following methods:

Please be assured that continuity of service to our residents is our highest priority during this time.

Where can I access or connect with additional services, supports or information?

If you think you may require any additional assistance or support, we encourage you to contact BHC’s ResidentConnect service. This service has been specifically created to help our residents access the latest information about the different types of government and community assistance available, including personal support and wellbeing services.

You can speak to your Housing Manager about the type of assistance you might need, or contact our ResidentConnect team directly on connect@bhcl.com.au.

 

Other important information about BHC’s services during lockdown

Will inspections, open homes and new property sign-ups still go ahead?

As a result of the recent announcement, all inspections, open homes and sign-ups will be cancelled and rescheduled following the conclusion of the lockdown. We apologise for any inconvenience this may cause.

Are there any changes to how we use our building for the duration of the lockdown?

During this lockdown period, please note all common room facilities in BHC properties will be temporarily closed. Other than that, we ask that you follow the government and health directives for the duration of the lockdown for your own safety and that of your local community.

Where can I access further details?

We will continue to closely monitor and follow the advice from the Queensland Government and will keep you updated on any advice that impacts you. We will be sending updates via email and SMS and encourage you to update your contact details so we can reach you as necessary.

We will also be providing updates on Facebook, so please follow our page @brisbanehousingcompany or search BHC Creating Liveable Communities.

Where can I update my contact details?

Please ensure that we have your up to date contact details, including email address, phone number and emergency contact so that we can keep in contact with you. These can be emailed through to feedback@bhcl.com.au.

When will I receive another update from BHC?

We will provide another update about impacts on our service delivery as further announcements are made by Government.

We wish you ongoing health during this challenging time and hope that you are able to have a safe and restful weekend.

 

Information about the lockdown

What areas are in lockdown and when can I leave my home?

The impacted local government areas will include Brisbane, Moreton Bay, Ipswich, Redlands and Logan and residents in these areas will be required to stay at home except for the following reasons:

  • Shopping for essentials, food and necessary supplies
  • Medical or healthcare needs, including compassionate requirements
  • Exercise with no more than one other person, unless all from the same household
  • Providing care or assistance to an immediate family member
  • Work, or volunteering, or study if it is not reasonably practicable to work or learn remotely
  • Child custody arrangements
  • Legal obligations
  • Visit for end of life
  • Attend funeral or wedding in line with restrictions

Do I need to wear a mask?

Masks will also need to be worn everywhere in these areas, except if you are at home.

What do I do if I feel unwell?

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result. Visit here to find your closest testing and fever clinic.

Where can I access further information from the Queensland Government?

You can access all the details here, including the full list of restrictions during the lockdown.

 

19/6/2020 – BHC CEO, Rebecca Oelkers, message to our tenants

The recent health crisis has certainly been a testing time and has seen us having to contend with challenges never experienced before. The time has been particularly challenging with social distancing and lockdown measures prohibiting us from enjoying our regular social interactions. Read or watch BHC CEO, Rebecca Oelkers, message to our tenants during these challenging times.

Don’t forget to follow our Facebook page for regular updates during this time: BHC Creating Liveable Communities.

 

26/3/2020 – BHC Head Office Update – Changes to our working arrangements in response to COVID-19 social distancing requirements

In the interest of ensuring the health and wellbeing of BHC staff, residents and suppliers, BHC’s Head Office is now closed and staff are working remotely.

Should you need to contact us during this time, please do so using the following methods:

Please be assured that continuity of service to our residents is our highest priority during this time. We are constantly monitoring all messages and emails and will respond to your enquiry as quickly as possible.

You can also follow us on Facebook at BHC Creating Liveable Communities to stay up to date with the latest information about COVID-19 and your housing services.

Thank you for your assistance and understanding with this important matter.

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Protective measures

To ensure you stay well, take care of your health and ensure the protection of others, please follow these protective measures.
  1. Wash your hands frequently: Regularly and thoroughly clean your hands with soap and water or with an alcohol-based hand rub.
  2. Maintain social distancing: Maintain at least 1 metre distance between yourself and anyone who is coughing and sneezing.
  3. Avoid touching eyes, nose and mouth: Hands touch many surfaces and can pick up viruses that can be transferred to your eyes, nose or mouth.
  4. Practice respiratory hygiene: Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze.
  5. If you have a fever, cough or difficulty breathing, seek medical care: Stay home if you feel unwell. If you have a fever, cough or difficulty breathing, seek medical attention.

If you do become unwell

If you do become unwell or been in contact with someone who has confirmed to have coronavirus, contact the following for health advice:
  • 1800 020 080 – Coronavirus Health Information Line, providing information on coronavirus,  24 hours a day, seven days a week
  • 13 HEALTH (13 43 25 84) – Health Advice, 24 hours a day, seven days a week.

IMPORTANT: We do ask if you become unwell or are on isolation and you have a scheduled routine inspection or maintenance visit, that you please contact us on (07) 3307 3000 or email reception@bhcl.com.au to advise us so that we can ensure the wellbeing of our staff and our contractors. Similarly, if you become unwell in the days after a visit, please contact us.

Self-quarantine

If you need help accessing food or medication while in self-quarantine, you can call the Community Recovery Hotline on 1800 173 349 or access supports through the Australian Red Cross on 1800 733 276.

Getting more facts

For your information, these organisations are providing current and reputable health information:

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Protecting your building

We are implementing the following precautionary safety measures across the BHC portfolio to benefit our residents, including:
  • Installing hand hygiene stations in the foyer of each building (subject to availability)
  • Increased cleaning services in our buildings, with an increased focus on surfaces in high traffic areas, such as door handles and lift buttons.

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ResidentConnect

We recognise that this is likely to be a stressful time for many tenants and their families and we are here to assist you as much as we are able. We encourage you to contact your BHC Housing Manager as soon as possible if you are experiencing any financial difficulties relating to coronavirus, or if you require any additional support at this time.

Information and services are changing rapidly as this situation evolves, so we have set up a dedicated “ResidentConnect” service during this period to assist residents to access the latest information about the different types of government and community assistance available, including financial assistance and personal support and wellbeing support services.

Getting assistance from ResidentConnect

We encourage you to contact your Housing Manager as soon as possible if you are experiencing any financial difficulties relating to coronavirus, or if you require access to any additional support at this time.

There are a range of Commonwealth and State Government resources that you may be able to access and we can supply you with further details about these resources through ResidentConnect.

Please contact your Housing Manager for a referral, or contact our ResidentConnect team directly on connect@bhcl.com.au, or phone 3307 3000 and leave a message.

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Communicating with you

We will continue to closely monitor and follow the advice from the Australian Government and will endeavour to keep you updated on any advice that impacts you.
We will be providing regular updates on Facebook, so please follow our page BHC Creating Liveable Communities.

Updating your contact details

Please ensure that we have your up to date contact details, including email address, phone number and emergency contact so that we can keep in contact with you. These can be emailed through to feedback@bhcl.com.au.