We hope our tenants and residents have managed to stay safe over the past few days as we prepared for Cyclone Alfred.
Updated information: Power outages, Emergency Hardship Assistance, Emotional Support, BHC Connect.
Power Outages:
We understand some of our properties remain without electricity, and this may be impacting on lifts and emergency lighting. Please ensure you have personal lighting (eg. torch) with you if you are moving around the property. We know that Energex will be working as quickly as possible to restore power. Further information below.
Emergency Hardship Assistance (EHA):
EHA grants help people affected by a disaster to get food, clothing, medical supplies and temporary accommodation. Up to $180 per person and up to $900 for family of 5 or more. Eligibility requirements apply (though it is not income/assets tested). Additional information at Emergency hardship assistance | Community support | Queensland Government
Applications may be made via a portal on the above site or by calling 1800 173 349.
Community Recovery – Emotional Support
Lifeline has established a dedicated confidential support line to assist disaster affected people and communities. You can speak to experienced and qualified staff on 1800 116 671 from 8am to 8pm, 7 days a week. To talk to a Lifeline counsellor outside these hours please contact the Lifeline Crisis Support service on 13 11 14.
BHC Resident Connect
You can also connect with the BHC team via and our Resident Connect Team will endeavour to link you with appropriate supports or options. You may either email connect@bhcl.com.au or phone 3307 3000 and select “1” as a Current Tenant, and then select “2” for Tenancy; please then ask for the “Connect Team”. If they are unable to respond straight away, the Connect Team will get back in touch with you.
Maintaining your home 
Recent heavy rain has led to increased humidity and moisture, creating ideal conditions for mould growth. To help prevent and remove mould in your home, check out this fact sheet for useful tips and advice.
Office Closures and Event Cancellations
The BHC Head Office and Site Offices are closed Tuesday, 11 March 2025; and will reopen Wednesday 12 March 2025. Calls to our office 3307 3000 will be responded to either by our Operations Team or our Out of Hours Service. Our reception@bhcl.com.au and repairs@bhcl.com.au emails will be monitored.
BHC has cancelled routine inspections and tenant events scheduled for Monday 10 March and Tuesday 11 March 2025.
Lift Safety, Emergency Lighting, Building Alarms/Fire Safety
Do Not use lifts during a cyclone or flooding. If using lifts before flood waters approach, send the lift to level 2 or above to avoid lift outage; when leaving a lift below level 2, select level 2 or above before exiting.
Emergency lighting will be affected during extended power outages. Please have a personal light source such as a torch available.
Fire and Emergency Systems can be affected during weather and flooding events. Call 000 if an emergency or if the Building Fire Alarm is activated.
Continuing steps to manage extreme weather
- Have supplies of non-perishable food and drinking water
- Torch, battery operated radio and spare batteries
- Charge phones and laptops
- Remove loose items from balconies and courtyards, as outdoor furniture, bikes and other objects can become hazardous in extreme weather
- Have towels etc ready to deal with water than may come through windows or under doors; unpredictable volumes of rain and high winds can cause water to unexpectedly enter properties
- Stay in touch with family and friends and check on elderly or vulnerable neighbours
Stay up to date with Bureau of Meteorology (BOM) Warnings and reputable weather reporting (eg. ABC radio and website) and Get ready Queensland.
During extreme weather
- Close windows and curtains/blinds
- Keep pets inside
Life Threatening Emergency
Call 000
Property Damage due to storm event
If your property is severely affected by the extreme weather, call State Emergency Service (SES) on 132 500 or download the SES Assistance QLD App. Please also report damage to BHC (phone 3307 3000 or repairs@bhcl.com.au)
After Hours Emergency
Our after hours call service will continue to operate, however, please be aware the call centre may be very busy. Our trades/contractors will be limited in what they can attend to; they can only attend if safe and if available. Please understand that extreme weather places additional pressure on all services. Please leave routine maintenance matters until business hours after the emergency.
Power Outages
Energex advises that extreme weather can disrupt power for many days as crews work to make repairs. If you have information that can assist Energex to know the cause of the damage, it can be reported to 13 62 62.
Stay well clear of fallen powerlines and report via 000 or 13 19 62
Links and services:
Emergency hardship assistance | Community support | Queensland Government
Protect your home | Get Ready Queensland
Brisbane preparing for an emergency
Bureau of Meteorology (BOM) Tropical Cyclone Webwatch
Please stay safe and take all necessary precautions. We will update you via SMS if needed.
