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Looking for a safe, affordable place to live?

Explore the different types of housing we offer and find out how to apply, whether you’re after social housing, affordable rentals, or specialist disability accommodation.

Visit the Find a Home section

Affordable housing is designed for people who don’t qualify for social housing but still face challenges in the private rental market. Find out if you’re eligible.

Affordability Checker

Managing your home made simple

Being a BHC resident means more than just having a place to live - it’s about enjoying a quality home in a welcoming community.

Learn more about your Home

At BHC, we’re committed to supporting our residents to thrive. Our Resident and Communities Team (RCT) are here to help you feel connected, supported, and empowered in your home and community.

Support for Residents

Explore how BHC creates homes and communities with meaningful impact.

Creating liveable communities means more than just building homes. It means making a lasting difference in peoples lives, our neighbourhoods, and the planet.

Learn about Our Impact

BHC's developments provide accessible, affordable and high quality homes for Queenslanders in housing need, including people experiencing homelessness, people living with a disability, older Australians and families.

Current Projects

Who we are

BHC is a leading provider of affordable and social housing in Queensland, with a strong track record of delivering innovative, community-focused housing solutions since 2002. Our core business is the development and asset management of our wholly owned portfolio of 1,700 properties.

Find out more

As a Tier 1 registered Community Housing Provider, we have developed award-winning homes for Queenslanders from all walks of life. Our experienced team brings together deep expertise in housing management, property development and customer service.

Our Team

Repairs, maintenance and modifications

At BHC, we are committed to maintaining safe, functional and comfortable homes for our tenants.

If you notice any maintenance issues, please report them as soon as possible, so we can assist promptly.

What's the difference between an Urgent vs Non-Urgent Repair?

Non-Urgent Repairs

  • Dripping taps
  • Faulty stove
  • Faulty light fitting or power outlet
  • Leaking shower sill
  • Damage caused by an emergency repair
  • Non-working range hood
  • Leaking gutters or downpipes
  • Loose internal door handles
  • Kitchen cupboard doors not closing properly
  • Internal doors not closing properly
  • And other non urgent repairs
  • Complete repair request form online

Urgent Repairs

  • Risk of fatality or serious injury
  • Building insecure after forced entry
  • Gas leak or exposed
  • electrical component
  • Flood from water, sewerage or storm
  • Blocked or broken toilet
  • Serious roof leak
  • Failure or breakdown of gas, electricity or water
  • Fault or damage to essential service or appliance
  • Fire alarm
  • And other urgent repairs

Reporting Repairs

Non-Urgent Repairs

You can report non-urgent repairs in any of the following ways:

Urgent Repairs / Maintenance Emergencies

During Business Hours: Call the Maintenance Line on 3307 3000

After Hours: Call 3307 3000 and select the After Hours Emergency option. A call centre will manage your emergency and coordinate access with contractors.

Modifications to your Property

Tenants must obtain written consent from BHC before making any changes to their property. Submit your request via the Modification Application Form or RTA Form 23 to reception@bhcl.com.au.

For more information, see page 20 of the Tenant Handbook.

Frequently Asked Questions

We’ve put together some key information to help you navigate the practical stuff with confidence.

How do I report emergency maintenance or repairs after hours?

Call 3307 3000 and select the After Hours Emergency option. A call centre will assist you. A contractor may need to contact you, so please be ready to respond to phone calls.

Will I be charged for any repairs?

You may be charged for repairs if the damage was caused by household members, visitors, pets or forced entry (e.g. police entry). Even if charges apply, please report all damage so we can manage repairs appropriately. Payment plans are available if needed.

What should I do if I lose power?

First check if your street lights or neigbours’ lights are working – there may be a blackout.

Then check your switchboard to ensure all switches are ON. If the safety switch is OFF, unplug all appliances, turn on the switch ON, and plug all items back in one by one to identify the faulty item.

If power isn’t restored, call the Maintenance Line on 07 3307 3000.

How can I unblock the toilet myself?

Try these methods:

  • Hot Water and Dish Soap: Pour hot (not boiling) water into the bowl, add dish soap and wait 10-15 minutes, then flush
  • Plunger method: Use a plunger to pump several times and check if the water drains
  • Check for Obstructions: Use gloves or toilet auger to check for foreign objects and push the blockage through (e.g. wooden stick).

What do I do if my toilet cistern keeps running?

Turn off the tap under the cistern. You can still flush by allowing the cistern to fill, then turning the tap off again – or use a bucket of water. Report the issue during office hours.

How do I stop a water leak?

If your unit has an isolation valve (usually under the sink or in the laundry), turn it OFF to stop the leak. If you’re unsure where it is, contact BHC’s Maintenance Line on 3307 3000 for assistance.

Repairs and Maintenance Form

Non-Urgent Repair Advice Form

The more detail you provide, the quicker our Maintenance team can action your request.

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    I/we authorise a tradesperson, Housing Manager, or BHC representative to enter the property using keys to inspect and/or carry out the repair.*

    Your Tenancy

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