Looking for emergency accommodation? Call the Homeless Hotline on 1800 474 753
If you’d prefer printed copies of any documents, please contact your Housing Manager or call the Client Services Hub on (07) 3307 3000.
Resources to help you and keep your home safe.
Your tenancy is covered under the Residential Tenancies and Rooming Accommodation Act 2008, which is administered by the Residential Tenancies Authority (RTA) – the Queensland Government body that supports tenants and property managers.
The RTA provides tenancy information and education, bond management and dispute resolution and compliance and enforcement services.
Website
www.rta.qld.gov.au
Phone
1300 366 311
Postal Address
GPO Box 390, Brisbane QLD 4001
Office Location
Level 11, Midtown Centre, 150 Mary Street, Brisbane QLD 4001
Opening Hours
Monday to Friday, 8:30am – 5:00pm (excluding public holidays)
Dedicated phone service for Aboriginal and Torres Strait Islander customers
1800 524 212
Web Services
Available 24/7 for bond lodgements, refunds, updates, and dispute resolution
Interpreter Services
Free service, available by calling 1300 366 311 (Australia) or +61 7 3224 1600 (overseas).
Hearing or Speech Impairment
Find quick access to commonly used fact sheets and forms to help you manage your tenancy and understand your responsibilities.
Your Tenancy