Feedback & Complaints

Our aim is to ensure that you receive responsive and respectful customer service from us. If you are dissatisfied with any of our services, please let us know so we can efficiently resolve any issues for you. Your complaints and feedback allow us to continually improve and monitor our customer service with tenants and relationships with service providers.

For more information please read page 29 of our Tenant Handbook  or contact us at feedback@bhcl.com.au.

Complaints and Feedback can be made through the following options:

Online Form Available through the Enquiry Form on our Contact Us page
Post Attention: Feedback

GPO BOX 544
Brisbane QLD 4001

Email feedback@bhcl.com.au
Telephone (07) 3307 3000 – member of staff to direct complainant through options for submitting in writing